Refund application

Type of Refund Requested*
- Exchange4Free
- Paypal
- Payu
- EFT
- Totalstay Speedpoint
- The Verge Speedpoint
- Airbnb
Refund Amount*
Reservation Details
Property*
Guest Name*
First Last
Reservation Number*
Arrival Date*
DD dash MM dash YYYY
Departure Date*
DD dash MM dash YYYY
Reason for Refund*
Banking Details of Guest
Email proof of banking details must be attached.
Account Name
Bank Name
Branch Code
Account Number
If you are requesting an International Bank Transfer fill in the following. Minimum Refund of R5000. If the refund is under R5000 contact the Account Department and they will advise on the way forward. Always charge 2,5% admin fee and ensure you have advised the Guest of the fee.
Bank Physical Address
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Account Holders Name
Account Holders Address
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
IBAN Number
Admin Fee
2.5% of amount refunded
Credit Card Details of Guest
Fill in, only if the initial payment was made directly to us via Speedpoint (Ensure that the card that you are refunding to, is the same card that the payment was made with.) Please attach proof of card details(email from Cardholder or copy/photo of the original speedpoint slip.
Credit Card Number
Expiry Date
DD dash MM dash YYYY
Credit Card Type
Requested By*
First Last
Date*
DD dash MM dash YYYY
Approved By*
First Last
Date*
DD dash MM dash YYYY
Your Email Address*
Proof of Banking/Card Details*
Please upload clear copies/files only
Drop files here or

Max. file size: 256 MB.
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A better way to stay – Aparthotels, Villas & Serviced Apartments – Totalstay

Refund Application

Reservation Details

Banking Details of Guest

Credit Card Details of Guest