A better way to stay – Aparthotels, Villas & Serviced Apartments – Totalstay A better way to stay – Aparthotels, Villas & Serviced Apartments – Totalstay A better way to stay – Aparthotels, Villas & Serviced Apartments – Totalstay A better way to stay – Aparthotels, Villas & Serviced Apartments – Totalstay A better way to stay – Aparthotels, Villas & Serviced Apartments – Totalstay

Refund Application

  • Reservation Details

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  • Banking Details of Guest

    Email proof of banking details must be attached.
  • If you are requesting an International Bank Transfer fill in the following. Minimum Refund of R5000. If the refund is under R5000 contact the Account Department and they will advise on the way forward. Always charge 2,5% admin fee and ensure you have advised the Guest of the fee.

  • 2.5% of amount refunded
  • Credit Card Details of Guest

    Fill in, only if the initial payment was made directly to us via Speedpoint (Ensure that the card that you are refunding to, is the same card that the payment was made with.) Please attach proof of card details(email from Cardholder or copy/photo of the original speedpoint slip.
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  • Please upload clear copies/files only
    Drop files here or
    Max. file size: 12 MB.
    • This field is for validation purposes and should be left unchanged.