THE TOTALSTAY GUEST EXPERIENCE BRINGS THE ULTIMATE LEVEL OF EXCELLENCE TO EVERY PROPERTY IN OUR PORTFOLIO.
At Totalstay, we pride ourselves on providing a consistent guest experience. Whether you book one of our villas, apartments, holiday homes, aparthotels or boutique retreats, you will have the benefit of our 5-star hospitality service that includes everything you need for a rewarding stay.
From complimentary WiFi to daily housekeeping, welcome packs and world-class concierge, we help you feel at home from the moment you arrive.
Our carefully prepared welcome packs are designed to make you feel at home from the moment you arrive at one of our world-class villas, apartments, aparthotels or guest retreats. As frequent travellers ourselves, we understand just how important it is to find a home away from home that offers all the luxury you could ever imagine. We know that it is the experience that defines your stay.
Whether that means thoughtful touches such as premium toiletries and stationery, complimentary WiFi, daily housekeeping, fresh towels and linens, tailored area guides that are designed to help you discover the highlights of Cape Town, or our friendly, always available 24 hour concierge team, we always put our guests first.
What sets our short term rentals apart from the rest? For starters, we offer the luxury of 5-star hotel accommodation with the flexibility and convenience of self-catering. Our concierge team is at your beck and call from the moment you arrive. Whatever your travel requirements may be – business, leisure or romance – our friendly, helpful team will help you make the most out of every moment.
We will help you arrange car hire, make reservations at the many excellent restaurants across the city, plan a tour or simply get our expert tips on what to do and what to see in and around the city.
ALL OF OUR PROPERTIES INCLUDE THE FOLLOWING EXCLUSIVE GUEST SERVICES:
Daily housekeeping, Monday to Friday
Crisp white linen and towels
24 Hour concierge service
Complimentary Totalstay Welcome Packs
Kitchen and cooking essentials
5-Star hospitality experience
What sets Totalstay properties aside from the rest, is our perfect balance between fully self-catered rentals and totally catered accommodation such as hotels. We offer guests hotel-like accommodation that has the flexibility and convenience of an Airbnb. On your arrival, you will be personally met and welcomed by our friendly Guest Relations staff, after which you will have a direct line to reach our first-rate concierge team.
It is this attention to detail and exceptional level of service that has made Totalstay the first choice for many business and leisure travellers.