Question 1

What is an aparthotel and how does it differ from a traditional hotel?

Accepted Answer

An aparthotel combines the space and facilities of a serviced apartment with the services of a hotel. Guests typically have a fully equipped kitchen, separate living areas, and more space than a standard hotel room, while still benefiting from professional housekeeping, guest support, and secure access. Aparthotels are designed for short, medium, and extended stays.

Question 2

What is Totalstay and what does the company do?

Accepted Answer

Totalstay is a hotel and aparthotel management company specialising in the operation, marketing, and guest experience of serviced apartments. Totalstay manages properties on behalf of owners, focusing on occupancy optimisation, operational efficiency, and consistent guest satisfaction.

Question 3

Where are Totalstay aparthotels located?

Accepted Answer

Totalstay-managed aparthotels are primarily located in key urban and lifestyle destinations in South Africa and Mauritius, with a strong focus on Cape Town and high-demand areas, such as Johannesburg and Pretoria. Locations are selected based on proximity to business districts, tourist attractions, transport links, and lifestyle amenities.

Question 4

Are Totalstay aparthotels suitable for business travellers?

Accepted Answer

Yes. Totalstay aparthotels are designed for business travel, offering reliable Wi-Fi, dedicated workspaces, central locations, and flexible check-in arrangements. The apartment-style layout supports longer stays and remote working while maintaining hotel-level service standards.

Question 5

Are Totalstay aparthotels suitable for leisure and holiday stays?

Accepted Answer

Yes. Aparthotels are well suited to leisure travellers, families, and groups who require more space, privacy, and self-catering facilities. Central locations allow easy access to restaurants, beaches, shopping areas, and cultural attractions, while professional management ensures consistent service quality.

Question 6

What guest services can I expect when staying at a Totalstay aparthotel?

Accepted Answer

Guest services typically include professional housekeeping, linen and towel services, secure access, guest support during the stay, and digital or on-site check-in processes. Service levels are standardised across properties to ensure a reliable and high-quality guest experience.

Question 7

How does Totalstay ensure a consistent guest experience across properties?

Accepted Answer

Totalstay applies centralised operating standards, technology-driven systems, and professional property management processes. This includes quality control, guest communication protocols, revenue management, and performance monitoring to maintain consistency across all managed aparthotels.

Question 8

How do bookings work for Totalstay aparthotels?

Accepted Answer

Bookings can be made directly through Totalstay channels or via major online travel platforms. Centralised reservation systems manage availability, pricing, and confirmations to ensure accurate bookings and competitive rates across all distribution channels.

Question 9

Does Totalstay manage properties for individual owners and investors?

Accepted Answer

Yes. Totalstay provides full-service hotel and aparthotel management for property owners and investors. Services typically include operations, marketing, revenue management, guest services, and reporting, allowing owners to generate returns without day-to-day operational involvement.

Question 10

Why choose an aparthotel managed by Totalstay?

Accepted Answer

Choosing a Totalstay-managed aparthotel provides the space and flexibility of an apartment combined with the reliability of professional hotel management. This model delivers comfort for guests, operational efficiency for owners, and a consistently high standard of accommodation in prime locations.

Aparthotels in Cape Town

Latitude Aparthotel 9.1

Xenia Aparthotel 8.2

Habitat Aparthotel 8.5

Casa on Quendon 8.6

Horizon Aparthotel 9.7

Bantry Bay Aparthotel 8.4

Xenia Signature 10.0

Carrington Aparthotel 8.2

Casa on Kei 8.5

HAVN Aparthotel 7.8

Sage Aparthotel 8.6

Tokyo Aparthotel 8.2

Zeeland Pier 9.5

About our Cape Town aparthotels

Totalstay Aparthotel FAQs